Issues with audio and video calls

Video and audio conferencing is a complex technical process in which many pieces need to work together harmoniously. Sometimes, this harmony can be disrupted, making it difficult to establish a stable connection. To avoid these issues as much as possible, we are happy to provide you with some tips:

What steps can I take if it doesn't work?

Are you using a smartphone or tablet?

Video calling is currently not as stable on mobile devices, so if possible, switch to a laptop or desktop computer.

Switch to another browser.

Try switching to another browser such as Firefox, Chrome, Edge, or Safari. Make sure it is the latest version.

Do not use a VPN.

Make sure you are not using a VPN. This can slow down your connection. If you are using a work computer and need to log in with a work account, a VPN connection is often established for security reasons. In that case, switch to a personal laptop or computer. This is also more privacy-friendly so your employer won't know that you're on BloomUp.

Other software using your camera or microphone.

Make sure you don't have any other video conferencing software open. Often, only one program at a time can use your webcam or sound. So make sure no other programs are open that use both.

Additional tips:

Restart your computer.Restart your browser.Make sure you don't have any viruses, adware, or spyware on your computer.

What should I do if it still doesn't work?

Send us a message. If your session is still open, right-click on the video screen and select 'Inspect'. This will open a new window. Go to the console tab. Take a screenshot of what is shown there and pass it on to our support.

Updated on: 01/09/2023