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# Issues with audio and video calls

# Issues with audio and video calls

Video and audio conferencing is a complex technical process in which many pieces need to work together harmoniously. Sometimes, this harmony can be disrupted, making it difficult to establish a stable connection. To avoid these issues as much as possible, we are happy to provide you with some tips:

### What steps can I take if it doesn't work?

###### Are you using a smartphone or tablet? 
Video calling is currently not as stable on mobile devices, so if possible, switch to a laptop or desktop computer.

###### Switch to another browser. 
Try switching to another browser such as Firefox, Chrome, Edge, or Safari. Make sure it is the latest version.

###### Do not use a VPN. 
Make sure you are not using a VPN. This can slow down your connection. If you are using a work computer and need to log in with a work account, a VPN connection is often established for security reasons. In that case, switch to a personal laptop or computer. This is also more privacy-friendly so your employer won't know that you're on BloomUp.

###### Other software using your camera or microphone. 
Make sure you don't have any other video conferencing software open. Often, only one program at a time can use your webcam or sound. So make sure no other programs are open that use both.

###### Additional tips:
Restart your computer.Restart your browser.Make sure you don't have any viruses, adware, or spyware on your computer.

###### What should I do if it still doesn't work?
Send us a message. If your session is still open, right-click on the video screen and select 'Inspect'. This will open a new window. Go to the console tab. Take a screenshot of what is shown there and pass it on to our support.